Short Story - 2297 Words

â€Å"Alright! Here you go sir. Thank you for shopping with us today! Also, be sure to stop by Tuesday nights. That’s when we host our game nights and I know for a fact there will be people around willing to teach you how to play Dice Masters†, he cheerfully tells to his customer. The man thanks him and heads out. Brian lets out a breath and looks around his store and begins to restock some of the shelves. Just as he finishes restocking the front door bells go off. He turns away from the shelf he was working on and see’s the person who just walked in and freezes. The mystery patron turns out to be a woman. A woman who looks so much like someone he knows. Someone he thought he’d never see again. â€Å"K-K-Katie?†, he breathes out slowly as he†¦show more content†¦Ã¢â‚¬Å"I’m sorry but I’m confused here. Can you please sit down and help me understand?†, he asks of her, while he holds his arm out to the table in the center of the front room. She smiles and nods her head at him. They both sit at the table and looks at each other. Her with a playful smile and him with a very confused look. â€Å"What do you want me to answer for you first†, she asks leaning back in her chair, and crossing one leg over the other showing off her legs. Ignoring the purposeful display of skin from her Brian thinks of what he wants an answer to first. â€Å"Alright, I want to know who you are, how you know my name and why you look like someone I dated a long time ago†, he stares straight into her eyes and he demands his answers not letting the unnerving feelings he gets from her eyes get to him. â€Å"Ha ha ha ha ha! Oh my! I must have really shocked you if you are being so aggressive. The profile we put together on you showed you to be rather passive unless you are provoked or someone you care about has been threatened. Which makes me wonder how you’re going to take the news I have for you. Well, we’ll see won’t we†, she says amused. â€Å" My name is not really pronouncable in your tongue. You can just call me the name you used earlier. Katie was it? Yes, that will do nicely. Now as to how you know your name well that’s because I’m a God’s assistant. A God in my own right. Which is also how I look the way IShow MoreRelatedshort story1018 Words   |  5 Pagesï » ¿Short Stories:  Ã‚  Characteristics †¢Short  - Can usually be read in one sitting. †¢Concise:  Ã‚  Information offered in the story is relevant to the tale being told.  Ã‚  This is unlike a novel, where the story can diverge from the main plot †¢Usually tries to leave behind a  single impression  or effect.  Ã‚  Usually, though not always built around one character, place, idea, or act. †¢Because they are concise, writers depend on the reader bringing  personal experiences  and  prior knowledge  to the story. Four MajorRead MoreThe Short Stories Ideas For Writing A Short Story Essay1097 Words   |  5 Pageswriting a short story. Many a time, writers run out of these short story ideas upon exhausting their sources of short story ideas. If you are one of these writers, who have run out of short story ideas, and the deadline you have for coming up with a short story is running out, the short story writing prompts below will surely help you. Additionally, if you are being tormented by the blank Microsoft Word document staring at you because you are not able to come up with the best short story idea, youRead MoreShort Story1804 Words   |  8 PagesShort story: Definition and History. A  short story  like any other term does not have only one definition, it has many definitions, but all of them are similar in a general idea. According to The World Book Encyclopedia (1994, Vol. 12, L-354), â€Å"the short story is a short work of fiction that usually centers around a single incident. Because of its shorter length, the characters and situations are fewer and less complicated than those of a novel.† In the Cambridge Advanced Learner’s DictionaryRead MoreShort Stories648 Words   |  3 Pageswhat the title to the short story is. The short story theme I am going conduct on is â€Å"The Secret Life of Walter Mitty’ by James Thurber (1973). In this short story the literary elements being used is plot and symbols and the theme being full of distractions and disruption. The narrator is giving a third person point of view in sharing the thoughts of the characters. Walter Mitty the daydreamer is very humorous in the different plots of his dr ifting off. In the start of the story the plot, symbols,Read MoreShort Stories1125 Words   |  5 PagesThe themes of short stories are often relevant to real life? To what extent do you agree with this view? In the short stories â€Å"Miss Brill† and â€Å"Frau Brechenmacher attends a wedding† written by Katherine Mansfield, the themes which are relevant to real life in Miss Brill are isolation and appearance versus reality. Likewise Frau Brechenmacher suffers through isolation throughout the story and also male dominance is one of the major themes that are highlighted in the story. These themes areRead MoreShort Story and People1473 Words   |  6 Pagesï » ¿Title: Story Of An Hour Author: Kate Chopin I. On The Elements / Literary Concepts The short story Story Of An Hour is all about the series of emotions that the protagonist, Mrs. Mallard showed to the readers. With the kind of plot of this short story, it actually refers to the moments that Mrs. Mallard knew that all this time, her husband was alive. For the symbol, I like the title of this short story because it actually symbolizes the time where Mrs. Mallard died with joy. And with thatRead MoreShort Story Essay1294 Words   |  6 PagesA short story concentrates on creating a single dynamic effect and is limited in character and situation. It is a language of maximum yet economical effect. Every word must do a job, sometimes several jobs. Short stories are filled with numerous language and sound devices. These language and sound devices create a stronger image of the scenario or the characters within the text, which contribute to the overall pre-designed effect.As it is shown in the metaphor lipstick bleeding gently in CinnamonRead MoreRacism in the Short Stor ies1837 Words   |  7 PagesOften we read stories that tell stories of mixing the grouping may not always be what is legal or what people consider moral at the time. The things that you can learn from someone who is not like you is amazing if people took the time to consider this before judging someone the world as we know it would be a completely different place. The notion to overlook someone because they are not the same race, gender, creed, religion seems to be the way of the world for a long time. Racism is so prevalentRead MoreThe Idol Short Story1728 Words   |  7 PagesThe short stories â€Å"The Idol† by Adolfo Bioy Casares and â€Å"Axolotl† by Julio Cortà ¡zar address the notion of obsession, and the resulting harm that can come from it. Like all addictions, obsession makes one feel overwhelmed, as a single thought comes to continuously intruding our mind, causing the individual to not be able to ignore these thoughts. In â€Å"Axolotl†, the narr ator is drawn upon the axolotls at the Jardin des Plantes aquarium and his fascination towards the axolotls becomes an obsession. InRead MoreGothic Short Story1447 Words   |  6 Pages The End. In the short story, â€Å"Emma Barrett,† the reader follows a search party group searching for a missing girl named Emma deep in a forest in Oregon. The story follows through first person narration by a group member named Holden. This story would be considered a gothic short story because of its use of setting, theme, symbolism, and literary devices used to portray the horror of a missing six-year-old girl. Plot is the literal chronological development of the story, the sequence of events

Sports The Implications Of Mild Traumatic Brain Injuries

Concussions in Contact Sports: The Implications of Mild Traumatic Brain Injuries in Young Football Players. Marcus Grant Fanshawe College From the inches that make up a yard, to the ice that hockey players skate on; the fast-paced world of contact sports is becoming an increasingly popular area of neurological study. When a player sustains an obvious injury such as a broken arm or even a simple bloody nose, effective diagnosis and treatment can be implemented to ensure he or she returns to play in only a matter of time. The same cannot be said for injuries that manifest deep within the convoluted structures of the brain, sometimes being left untreated until a real problem begins to arise. Head injuries in the realm of†¦show more content†¦With that, it is imperative that organizations not only implement strict guidelines concerning protection, but also increase awareness of these common types of injuries in order to prevent and treat them. In addition, if young adults are most susceptible to mTBI’s, what are the potential long-term repercussions that these injuries may impose on proper development? The idea that brain injuries can arise from any kind of contact between the head and a surface is not a new idea. Panourias, Skiadas, Sakas, and Marketos (2005) infer that not only was concussion literature written by Hippocrates’ as far back as 400 BCE, but also there are many biblical mentions of individuals sustaining a cranial injury, inevitability leading to coma. Feinsod and Langer (2011) from World Neurosurgery describe a European philosopher by the name of Michel Eyquem de Montaigne, who wrote about sustaining what is now known as a concussion during the mid 1500’s, after being in a horse collision. Concerning football, until the first leather helmets came into play around the 1920’s, head injuries were a common occurrence on the field; until the mid 1940’s in more effective plastic helmets were implemented (Viano Halstead, 2011). Surprisingly, it was not until the early 21st century that studies were published urging helmet manufacturers to modif y designs in an attempt to reduce the risk of concussions. Using

Customer Experience Management for Contemporary Hospitality

Question: Discuss about theCustomer Experience Management for Contemporary Hospitality. Answer: Introduction The aim of this report is to develop an understanding of the importance of the customer experience comparative to the business strategy and success. For this assignment, two services have been selected among which, one is considered to have poor customer experience whereas another with a good customer experience. The service industry chosen are Japanese restaurants in Sydney, Australia. The restaurant with a poor customer experience is Sushi Hotaru because it requires waiters as well as waitresses to take the orders from the customers and this is frustrating for the busy crowd as it is time consuming (thegaleries.com, 2018). However, on the other hand, the restaurant with good customer experience is Yayoi Garden Restaurant. The reason behind a good customer experience from this Japanese restaurant in Sydney is that they use tablets for ordering food. Through these tablets, the customers can also track the food being order by following when it is being cooked, finished as well as serv ed (Yayoigarden.com.au, 2018). Discussion Proto-persona diagram (poor experience component): Name Kate Behaviors Loves Japanese food Eats at Japanese restaurants twice a week Studying in university Loves gadgets and tech savvy Demographics Post graduation student 24 years old Part time worker in Coles Needs/Goals Needs faster service in any store or restaurants Prefers using gadgets for everyday activities Prefers online services Difficulties while waiting for something for too long (Source: Created by author) Two most significant pain points of the negative experience Customer pain points are the problems, which could be real or perceived by the customers during the consumption of products or services. In the customer experience management, the pain points provide the scope of improvement to the product or service providers (Homburg, Jozi? Kuehnl, 2017). In the above example of the negative customer experience in the Japanese restaurant Sushi Hotaru, the customer, Kate, experienced poor service. The two most significant pain points could be not using modern technology to make the services convenient and wasting the valuable time of the customers by keep them waiting for the orders, especially during the rush hours, when the wait time increases considerably. These experiences of the customers can be explained with the concepts of experiential components. Emotional components are the feelings, moods and other emotional experiences creating affective relationship with any company, its brands and goods and services. Another key concept that can descr ibe the poor experience is the relational component. The experiences that emerge from social relationships and contexts, occurring from common consumption within a real or imagined community is known as the relational experience component (Schmitt, 2011). The poor experience of the customer in the Sushi Hotaru can be a resultant effect of the emotional and relational components. While waiting for the waiter or waitress to give the food order, Kate experienced irritation and agitation for waiting too long. The serving of the food also takes substantial amount of time, which also causes irritation among the customers. This is an emotional experiential component that has led to poor experience (Wilson et al., 2016). On the other hand, all the customers at that restaurant are facing the same problem of wasting their valuable time due to the restaurant not using modern technology for serving the customers. Hence, all are experiencing agitation, especially during the peak hours and this c an be justified using the relational experience component. Proto-persona diagram (positive experience organization): Name Kate Behaviors Loves Japanese food Eats at Japanese restaurants twice a week Studying in university Loves gadgets and tech savvy Demographics Post graduation student 24 years old Part time worker in Coles Needs/Goals Needs faster service in any store or restaurants Prefers to have quality food in any restaurant Prefers using gadgets for everyday activities Prefers online services Difficulties when not being able to customize something she likes (Source: Created by author) Two touch and pain points of the positive experience Touch points refer to those things or factors that affect the customers positively to have a good experience. The customer, Kate, had a positive experience in Yayoi Garden Restaurant. In this restaurant, Kate experienced that they use tablets for ordering the food, which saves a good amount of valuable time of the customers. They also save the time by checking the menu online prior to order and not wait for the waiter to come with the menu for ordering. The new technology also enables the customers to check the status of their food being cooked and served while they wait for it. This keeps the customers intrigued with the whole order to food serve process (Lemon Verhoef, 2016). The whole experienced can be explained by applying the experiential components. Customer lifestyle and pragmatic experiential component can explain these positive customer experiences. Kate found the usage of tablets is tech savvy and convenient for all the customers, which saves their valuable time while ord ering food. This is aligned to the lifestyle of Kate, and thus has resulted in positive pain point. Similarly, pragmatic experiential component explains the experiences that result from the practical act and the usability (Kandampully, Zhang Jaakkola, 2017). In this case, the usage of modern technology in the most important service of a restaurant makes it convenient for both the restaurant management and customers by saving the valuable time and keeping the customers engaged by enabling the access to view their order status while waiting for the food. Many would find this experience interesting and will feel happy about it. Comparison of the two experiences Between the positive and negative experience, the positive experience is better for the customers as they feel good about going to the Yayoi Garden Restaurant, and help the restaurant to earn popularity as well as revenues. However, along with the touch points, there is another pain point also. Since, in the Yayoi Garden Restaurant, the entire process of checking the menu, ordering food and checking the status happen online through the tablets, the customers sometimes face the difficulty if they want to change any order or wants to modify the order by increasing or decreasing the quantity order. This experience can be explained by using the pragmatic concept (Holland Ramanathan, 2016). On the other hand, Sushi Hotaru can make improvements from taking the feedback about the customers negative experience and making changes in those areas. Conclusion From the analysis of the two positive and negative experiences of a customer in two different restaurants, it can be said that, the experiences are generated from various factors and those can be explained using different concepts of experiential components. Customer lifestyle, emotional component, relational component and pragmatic component can describe the pain points and touch points of the customer in the above mentioned two restaurants. Consumer behavior depends on many emotional and circumstantial elements. The proto-persona diagrams are helpful to analyze the customer profile and the background of the experiences of the customers, while consuming any product or service. In the above examples, the customers faced negative experiences and those are explained by the concept of emotional and relational components; and the positive experiences are explained by customer lifestyle and pragmatic components. References Holland, H., Ramanathan, N. (2016). Customer Experience Management.Dialogmarketing Perspektiven 2015/2016, 83-101. https://dx.doi.org/10.1007/978-3-658-12924-8_4. Homburg, C., Jozi?, D., Kuehnl, C. (2017). Customer experience management: toward implementing an evolving marketing concept.Journal of the Academy of Marketing Science,45(3), 377-401. Kandampully, J., Zhang, T., Jaakkola, E. (2017). Customer experience management in hospitality: a literature synthesis, new understanding, and research agenda.International Journal of Contemporary Hospitality Management, (just-accepted), 00-00. Lemon, K. N., Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey.Journal of Marketing,80(6), 69-96. Schmitt, B. (2011). Experience marketing: concepts, frameworks and consumer insights.Foundations and Trends in Marketing,5(2), 55-112. thegaleries.com. (2018).Sushi Hotaru - Store Directory.Thegaleries.com. Retrieved 22 March 2018, from https://www.thegaleries.com/store-directory/stores-by-name/store/sushi-hotaru. Wilson, A., Zeithaml, V., Bitner, M. J., Gremler, D. (2016).Services marketing: Integrating customer focus across the firm. McGraw Hill. Yayoigarden.com.au. (2018).YAYOI - Japanese Teishoku Restaurant | Sydney.Yayoigarden.com.au. Retrieved 22 March 2018, from https://www.yayoigarden.com.au.